{"overall":"up","banner":"All systems operational","updatedAt":"2026-11-02T12:07:20.000Z","days":["2026-08-05","2026-08-06","2026-08-07","2026-08-08","2026-08-09","2026-08-10","2026-08-11","2026-08-12","2026-08-13","2026-08-14","2026-08-15","2026-08-16","2026-08-17","2026-08-18","2026-08-19","2026-08-20","2026-08-21","2026-08-22","2026-08-23","2026-08-24","2026-08-25","2026-08-26","2026-08-27","2026-08-28","2026-08-29","2026-08-30","2026-08-31","2026-09-01","2026-09-02","2026-09-03","2026-09-04","2026-09-05","2026-09-06","2026-09-07","2026-09-08","2026-09-09","2026-09-10","2026-09-11","2026-09-12","2026-09-13","2026-09-14","2026-09-15","2026-09-16","2026-09-17","2026-09-18","2026-09-19","2026-09-20","2026-09-21","2026-09-22","2026-09-23","2026-09-24","2026-09-25","2026-09-26","2026-09-27","2026-09-28","2026-09-29","2026-09-30","2026-10-01","2026-10-02","2026-10-03","2026-10-04","2026-10-05","2026-10-06","2026-10-07","2026-10-08","2026-10-09","2026-10-10","2026-10-11","2026-10-12","2026-10-13","2026-10-14","2026-10-15","2026-10-16","2026-10-17","2026-10-18","2026-10-19","2026-10-20","2026-10-21","2026-10-22","2026-10-23","2026-10-24","2026-10-25","2026-10-26","2026-10-27","2026-10-28","2026-10-29","2026-10-30","2026-10-31","2026-11-01","2026-11-02"],"components":[{"id":"core","name":"Core system","description":"Answer service: guest conversations and live avatar sessions.","stale":false,"status":"up","latestMs":293,"median":null,"hasMedian":true,"uptime90":1,"daily":{"2026-11-02":{"ratio":1,"status":"degraded","checks":484,"medianMs":null,"source":null}}},{"id":"console","name":"Admin console","description":"Customer admin console.","stale":false,"status":"up","latestMs":346,"median":null,"hasMedian":false,"uptime90":0.999902523127911,"daily":{"2026-11-02":{"ratio":1,"status":"degraded","checks":484,"medianMs":null,"source":null},"2026-08-04":{"ratio":1,"status":"up","checks":1767,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-08-05":{"ratio":1,"status":"up","checks":2038,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-08-06":{"ratio":1,"status":"up","checks":1892,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-08-07":{"ratio":1,"status":"up","checks":1331,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-08-08":{"ratio":1,"status":"up","checks":196,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-08-09":{"ratio":1,"status":"up","checks":477,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-08-10":{"ratio":1,"status":"up","checks":5472,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-08-11":{"ratio":1,"status":"up","checks":3933,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-08-12":{"ratio":1,"status":"up","checks":309,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-08-13":{"ratio":1,"status":"up","checks":2993,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-08-14":{"ratio":1,"status":"up","checks":2018,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-08-15":{"ratio":1,"status":"up","checks":369,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-08-16":{"ratio":1,"status":"up","checks":865,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-08-17":{"ratio":1,"status":"up","checks":3473,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-08-18":{"ratio":1,"status":"up","checks":3172,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-08-19":{"ratio":1,"status":"up","checks":1553,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-08-20":{"ratio":1,"status":"up","checks":4039,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-08-21":{"ratio":1,"status":"up","checks":1643,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-08-22":{"ratio":1,"status":"up","checks":149,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-08-23":{"ratio":1,"status":"up","checks":632,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-08-24":{"ratio":1,"status":"up","checks":3779,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-08-25":{"ratio":1,"status":"up","checks":6450,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-08-26":{"ratio":1,"status":"up","checks":2395,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-08-27":{"ratio":1,"status":"up","checks":5895,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-08-28":{"ratio":1,"status":"up","checks":3565,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-08-29":{"ratio":1,"status":"up","checks":541,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-08-30":{"ratio":1,"status":"up","checks":680,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-08-31":{"ratio":1,"status":"up","checks":5572,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-09-01":{"ratio":1,"status":"up","checks":4578,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-09-02":{"ratio":1,"status":"up","checks":3836,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-09-03":{"ratio":1,"status":"up","checks":4486,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-09-04":{"ratio":1,"status":"up","checks":3511,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-09-05":{"ratio":0.9950900163666121,"status":"up","checks":611,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-09-06":{"ratio":1,"status":"up","checks":559,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-09-07":{"ratio":1,"status":"up","checks":4786,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-09-08":{"ratio":1,"status":"up","checks":3359,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-09-09":{"ratio":1,"status":"up","checks":3513,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-09-10":{"ratio":1,"status":"up","checks":2768,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-09-11":{"ratio":1,"status":"up","checks":3348,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-09-12":{"ratio":1,"status":"up","checks":357,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-09-13":{"ratio":1,"status":"up","checks":653,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-09-14":{"ratio":1,"status":"up","checks":6285,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-09-15":{"ratio":1,"status":"up","checks":10370,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-09-16":{"ratio":1,"status":"up","checks":13530,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-09-17":{"ratio":1,"status":"up","checks":4389,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-09-18":{"ratio":1,"status":"up","checks":4317,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-09-19":{"ratio":1,"status":"up","checks":1095,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-09-20":{"ratio":1,"status":"up","checks":10750,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-09-21":{"ratio":1,"status":"up","checks":7532,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-09-22":{"ratio":1,"status":"up","checks":6500,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-09-23":{"ratio":1,"status":"up","checks":5727,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-09-24":{"ratio":1,"status":"up","checks":5894,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-09-25":{"ratio":1,"status":"up","checks":6298,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-09-26":{"ratio":1,"status":"up","checks":2117,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-09-27":{"ratio":1,"status":"up","checks":918,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-09-28":{"ratio":1,"status":"up","checks":2632,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-09-29":{"ratio":1,"status":"up","checks":2602,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-09-30":{"ratio":1,"status":"up","checks":5488,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-10-01":{"ratio":1,"status":"up","checks":3706,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-10-02":{"ratio":1,"status":"up","checks":4174,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-10-03":{"ratio":1,"status":"up","checks":1271,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-10-04":{"ratio":1,"status":"up","checks":2362,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-10-05":{"ratio":1,"status":"up","checks":4049,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-10-06":{"ratio":1,"status":"up","checks":10387,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-10-07":{"ratio":0.9997898276586801,"status":"up","checks":4758,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-10-08":{"ratio":1,"status":"up","checks":4597,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-10-09":{"ratio":0.9996791786974655,"status":"up","checks":3117,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-10-10":{"ratio":1,"status":"up","checks":1350,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-10-11":{"ratio":1,"status":"up","checks":1064,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-10-12":{"ratio":1,"status":"up","checks":4466,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-10-13":{"ratio":1,"status":"up","checks":3374,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-10-14":{"ratio":0.9997068308413954,"status":"up","checks":3411,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-10-15":{"ratio":0.9998164800880895,"status":"up","checks":5449,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-10-16":{"ratio":1,"status":"up","checks":2959,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-10-17":{"ratio":0.9990279127898903,"status":"up","checks":7201,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-10-18":{"ratio":0.9992714025500911,"status":"up","checks":2745,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-10-19":{"ratio":1,"status":"up","checks":4101,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-10-20":{"ratio":0.9998482549317147,"status":"up","checks":6590,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-10-21":{"ratio":1,"status":"up","checks":4997,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-10-22":{"ratio":0.9973861903724679,"status":"up","checks":4591,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-10-23":{"ratio":1,"status":"up","checks":3340,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-10-24":{"ratio":1,"status":"up","checks":2299,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-10-25":{"ratio":1,"status":"up","checks":4378,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-10-26":{"ratio":0.999584947426674,"status":"up","checks":7228,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-10-27":{"ratio":1,"status":"up","checks":5289,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-10-28":{"ratio":1,"status":"up","checks":5925,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-10-29":{"ratio":1,"status":"up","checks":2573,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-10-30":{"ratio":1,"status":"up","checks":2664,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-10-31":{"ratio":1,"status":"up","checks":385,"medianMs":null,"source":"amplify-hosting-backfill"},"2026-11-01":{"ratio":1,"status":"up","checks":2992,"medianMs":null,"source":"amplify-hosting-backfill"}}},{"id":"knowledge-search","name":"Knowledge search","description":"Knowledge retrieval used by every answer.","stale":false,"status":"up","latestMs":788,"median":null,"hasMedian":false,"uptime90":0.993801652892562,"daily":{"2026-11-02":{"ratio":0.993801652892562,"status":"down","checks":484,"medianMs":null,"source":null}}}],"incidents":[{"kind":"service","component":"console","name":"Admin console","severity":"degraded","start":"2026-11-02 11:33","minutes":1},{"kind":"service","component":"core","name":"Core system","severity":"degraded","start":"2026-11-02 11:22","minutes":1},{"kind":"service","component":"knowledge-search","name":"Knowledge search","severity":"down","start":"2026-11-02 10:32","minutes":1},{"kind":"service","component":"knowledge-search","name":"Knowledge search","severity":"down","start":"2026-11-02 09:31","minutes":1},{"kind":"service","component":"core","name":"Core system","severity":"degraded","start":"2026-11-02 09:15","minutes":1},{"kind":"service","component":"knowledge-search","name":"Knowledge search","severity":"degraded","start":"2026-11-02 09:01","minutes":1},{"kind":"service","component":"core","name":"Core system","severity":"degraded","start":"2026-11-02 08:58","minutes":1},{"kind":"service","component":"console","name":"Admin console","severity":"degraded","start":"2026-11-02 08:21","minutes":1},{"kind":"service","component":"console","name":"Admin console","severity":"degraded","start":"2026-11-02 08:10","minutes":3},{"kind":"service","component":"knowledge-search","name":"Knowledge search","severity":"down","start":"2026-11-02 08:02","minutes":1},{"kind":"service","component":"core","name":"Core system","severity":"degraded","start":"2026-11-02 07:57","minutes":1},{"kind":"service","component":"core","name":"Core system","severity":"degraded","start":"2026-11-02 07:51","minutes":1},{"kind":"service","component":"console","name":"Admin console","severity":"degraded","start":"2026-11-02 07:40","minutes":1},{"kind":"service","component":"core","name":"Core system","severity":"degraded","start":"2026-11-02 05:32","minutes":1}],"notes":[],"backfilled":true}